Shipping & Returns
U.S. SHIPPING
Most orders are shipped from our warehouse in Washington, D.C. Orders are generally fulfilled and shipped 2-3 business days (M-F) after purchase unless otherwise indicated. Processing time for pre-order items may take longer, please reference the product. We ship via express courier to the US, where your order is then delivered via USPS. Tracking information will be shared upon shipment from our fulfillment center, but tracking details update until the package enters the USPS system.
Please note that shipping times may vary based on the shipping location. The cost of customs, duties, taxes and returns are the responsibility of the receiver.
INTERNATIONAL SHIPPING
If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands. For more information, contact: support@inuanaturals.com.
ORDER ISSUES
If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying are handcrafted and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at support@inuanaturals.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
PACKAGING
All of our Inua's products are carefully packaged for you in eco-friendly and recycled materials.
RETURN PROCESS
We want you to be completely satisfied with your purchase. Please do not hesitate to reach out to us at support@inuanaturals.com at anytime if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our botanicals. In rare cases, we may accommodate refunds if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 15 days of purchase and send the product back to us within 10 days of reaching out. There must be 50% or more of the product left in the bottle/jar in order to qualify.
If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.
Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded. We will also not be able to refund purchases that were made from our stockists, but may qualify for store-credit with proof of purchase.
Inua Naturals is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Inua Naturals.
Return to:
Inua Naturals, Inc
900 S St NW Unit 2
Washington, DC 20001
Very occasionally people have allergic reactions to certain ingredients within products they haven’t used before and they can vary from customer to customer.
If you do have an allergic reaction to a product purchased on our site, we recommend you stop using the product and visit your doctor in the first instance.
- Type of reaction you experienced
- How long after applying the product did the allergic reaction occur
- Did you consult a healthcare professional since having the reaction
As a gesture of goodwill, we will refund the value of the product which caused an allergic reaction by a Inua Naturals Gift Voucher.
All descriptions, ingredients, instruction of use regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients, please contact your doctor or Inua Naturals directly for further information.
REFUNDS
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a refund. Processed refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used. Please note that credit card refunds may take up to 10-business day for your bank to complete, depending on their processing times.
Please contact us at support@inuanaturals.com for further information or with any product concerns. We aim to respond to every email within 24 hours, Monday - Friday.
QUESTIONS
Please contact us at support@inuanaturals.com
