FREQUENTLY ASKED QUESTIONS (FAQ)
We process and ship most orders from our fulfillment center in Washington, DC (M-F). Orders shipping within the US are typically processed within 2-3 business days (M-F), of making your purchase, excluding all holidays. Processing time for specific orders, customized products and pre-orders may take longer to ship. Details pertaining to such orders are noted on the specific product page.
All personalized product orders are shipped from Dar Es Salaam, Tanzania and will takes 3-4 working days before reaching our fulfillment center in Washington, DC unless otherwise indicated. When your order ships, you will receive shipping confirmation and tracking details to keep you updated on the status of your shipped package.
Yes! We currently offer international shipping worldwide but we do not ship to P.O Box. Shipping rates and times vary by destination - see checkout page for details. The cost of shipping is BEFORE DUTIES & TAXES. For more information, contact info@inuanaturals.com.
Orders are processed within 2-3 days before shipping. A shipping confirmation email is sent once your order has been shipped. This email is sent to the email address provided during checkout. If you have not received this email please check your spam email as it may have been misdirected. Either way we are more than happy to resend you this information. You can contact support for details about your order at info@inuanaturals.com.
You can cancel an order within 24 hours of the date it was placed, which will void the transaction completely. If you choose to cancel on a subsequent day, your credit card will be refunded the amount of the item(s) purchased less any merchant fees. The refund may take up to 5-7 business days to show up on your card statement. To cancel your order, contact us at info@inuanaturals.com. In the event that your order has been processed and shipped, you will have to return the order once it arrives. You can find details regarding our return policy on the Shipping and Returns page.
Due to the nature of our botanics, we cannot accept returns. We offer replacements or store credit for certain circumstances. If in doubt, send us a quick message at info@inuanaturals.com. We apologize in advance for any inconvenience.
You will receive an email notification as soon as we have received you returned products. Once received, please allow up to 15 days for your return to be processed. Once processed it generally takes 5-7 business days for the payment to reflect to your original mode of payment.
Sometimes tracking information can be incorrect and packages are marked as delivered when they are still en route. Please wait a few more days for the items to arrive. If the package has not arrived within 2-3 days of the expected delivery, please do not hesitate to reach out to our support team.
We accept online payment in a secure environment by credit card along with additional payment methods. For all payment methods accepted, see below: Visa, MasterCard, PayPal and Apple Pay.
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For wholesale inquiries please contact info@inuanaturals.com.
